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If you have any questions, partnership requests, media-related questions, or editorial concerns regarding our content, or if you encounter any technical issues while exploring our website, Our comprehensive knowledge base likely holds the answer. It is your resource for quick answers to popular queries, packed with solutions.

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We are not accepting guest posts, article submissions, guest expert podcast pitches, or requests for backlinks. Unfortunately, we won't be able to reply to such requests.

Here's how our process works:

1. Register with the support desk – a quick, one-time process.
2. Submit a support ticket – our system logs it and sends a confirmation email.
3. We respond via email and log the reply in the helpdesk system.

We never ignore support requests. If you don’t see a response, check your spam or trash folder, or log in to the support desk with your account details.

Important Guidelines

• One ticket per issue. Submitting multiple tickets before receiving a response can delay our reply.
• Adding more details? Update the same ticket instead of opening a new one.
• Need to explain better? Attach a JPG/PNG screenshot or share a short (under 5 min) Loom video. (www.loom.com).

• We operate in the Australian Eastern Standard Time (AEST) UTC+10:00 time zone.
• While we strive to respond within a few hours, please allow 24–48 business hours to receive a response.
• Business hours - Monday To Friday, 9:00 a.m.–5:00 p.m.